Terms and Conditions

Last Updated: April 8, 2026

Welcome to Aurem Digital. By placing an order for our website design and hosting services, you agree to these Terms and Conditions.

1. Service Overview

Aurem Digital provides website design, development, hosting, and maintenance services to businesses.

Our services include:

  • Custom website design and development
  • Website hosting on reliable third-party infrastructure
  • Monthly maintenance and technical support
  • Domain name registration assistance (where applicable)

We reserve the right to refuse service to any client for any reason.

2. Pricing and Payment

Website Development Fee

One-time payment for website design and development. Price is agreed upon before work begins and confirmed via Stripe payment link or invoice.

By agreeing to these terms and making payment, you expressly consent to us beginning work immediately and waive your 14-day statutory cancellation right under the UK Consumer Contracts Regulations 2013.

Hosting and Maintenance Fee

Standard rate: £100 per month

Current promotional rate: £50 per month (for early clients)

The hosting and maintenance fee covers:

  • Website hosting on third-party servers
  • SSL certificate for HTTPS security
  • Regular backups
  • Security updates and patches
  • Uptime monitoring
  • Technical support via email (48-hour response time on business days)
  • Minor content updates (up to 2 hours per month)

Additional Work Outside Hosting and Maintenance Plan

Any changes, updates, or work requested outside the included hosting and maintenance allowance will be charged at:

  • £50–£100 per hour (rate confirmed before work begins)
  • Billed separately via Stripe invoice
  • Payment required before work commences

Examples of additional work:

  • Content updates exceeding 2 hours per month
  • New page development
  • Major redesigns
  • Custom functionality or features
  • E-commerce integration
  • Third-party API integrations

Payment Terms

  • Website development fee: Paid upfront via Stripe before work begins
  • Hosting and maintenance fee: Billed monthly in advance via Stripe
  • Additional work: Quoted and paid before work begins
  • All prices are in GBP (£) and exclude VAT where applicable
  • Payments are processed securely by Stripe (we do not store payment details)

Payment is due immediately upon invoice. Late payments may result in:

  • Service suspension after 7 days overdue
  • Interest charges of 8% per annum above Bank of England base rate (as permitted under the Late Payment of Commercial Debts (Interest) Act 1998)

Price Changes

We may change hosting and maintenance fees with 30 days' written notice to existing clients via email. Price increases will not apply until the start of your next billing period.

Promotional rates (e.g., \u00A350/month) are not guaranteed indefinitely and may change with notice.

3. Website Development Process

How It Works

  1. You place an order and pay the website development fee
  2. We gather requirements via email or video call
  3. We design and develop your website
  4. We show you a mockup/preview of the website
  5. You review and approve the mockup
  6. Once approved, we publish your website live
  7. Monthly hosting and maintenance begins

Approval and Acceptance

Before publishing your website live, we will show you a mockup or preview. By approving this mockup, you confirm:

  • You have reviewed the website design and functionality
  • You are satisfied with the website as presented
  • You authorize us to publish the website live
  • You understand that approval is final (see Section 10 for cancellation terms)

Timeline

We aim to complete websites within 14\u201321 days from receiving all required content and assets from you. Timelines may vary based on project complexity and your responsiveness.

We are not liable for delays caused by:

  • Late delivery of content, images, or information from you
  • Third-party service delays (domain registration, hosting provider issues)
  • Circumstances beyond our reasonable control

4. Revisions and Approval

Revision Policy During Development

Included with your website development:

  • Up to 3 rounds of revisions during the initial development phase
  • Each round may include multiple minor changes
  • Major redesigns or scope changes may incur additional fees

What Counts as a Revision Round

  • Adjusting colors, fonts, layout, or text
  • Changing images or content
  • Tweaking page structure or navigation

What Is NOT Included (Additional Fees Apply)

  • Adding entirely new pages beyond the agreed scope
  • Major redesigns or complete changes in direction
  • Custom functionality not originally discussed
  • E-commerce integration or payment processing setup
  • Third-party API integrations

Final Approval

Once you approve the website mockup/preview in writing (email confirmation or payment confirmation), we consider the website complete and ready for publication.

After approval and publication, any further changes are considered additional work and will be charged at \u00A350\u2013\u00A3100 per hour (unless covered under your hosting and maintenance plan's 2-hour monthly allowance).

If you do not respond to revision requests within 14 days, we may consider the website approved and proceed to publication.

5. Website Hosting and Maintenance

What's Included in Hosting and Maintenance

  • Website hosting on reliable third-party infrastructure (Vercel, Netlify, or similar)
  • SSL certificate for HTTPS security
  • Regular backups
  • Security updates and patches
  • Uptime monitoring
  • Technical support via email (48-hour response time on business days)
  • Minor content updates (up to 2 hours per month)

What's NOT Included

  • Major redesigns or new page development
  • Content updates exceeding 2 hours per month (additional fees apply at £50–£100/hour)
  • Custom functionality or feature development
  • SEO or marketing services
  • Domain name renewal fees (you pay these directly to the domain registrar)

Service Availability

We use industry-leading hosting providers but cannot guarantee 100% uptime. Scheduled maintenance will be announced in advance where possible.

We are not liable for downtime caused by:

  • Third-party hosting provider outages
  • DDoS attacks or malicious activity
  • Your actions (e.g., accidentally deleting content)

Cancellation of Hosting

You may cancel hosting at any time by emailing luke@salesguardapp.com with “Cancel Hosting – Aurem Digital” in the subject line.

Cancellation takes effect at the end of your current billing period. No refunds will be provided for unused hosting time in the current billing period.

You are responsible for exporting your website files before cancellation if desired. We will provide access to download your website files for 30 days after cancellation.

If hosting is cancelled, your website will be taken offline and all files permanently deleted 30 days after your final billing period ends.

6. Domain Names

Domain Registration

If you need a domain name (e.g., yourcompany.com), we can assist with registration. However:

  • You are responsible for domain registration costs (typically £10–£20 per year)
  • The domain will be registered in YOUR name, not ours
  • You are responsible for annual domain renewal fees
  • We are not a domain registrar and use third-party services (Namecheap, Google Domains, etc.)

Existing Domains

If you already own a domain, you will need to provide access or follow our instructions to point it to your new website.

We are not responsible for:

  • Domain expiry or loss due to non-renewal
  • Domain transfer issues
  • DNS configuration errors caused by you or your registrar

7. Intellectual Property and Copyright

Ownership After Full Payment

Once you have paid the website development fee in full, you own:

  • The final website design created specifically for you
  • All custom text, graphics, and content we created for your website

We (Aurem Digital) retain ownership of:

  • Reusable code, templates, and frameworks
  • Design techniques and methods
  • Source files and development tools

You MAY:

  • Use the website for your business indefinitely
  • Edit content on your website as needed
  • Take the website to another hosting provider (if you cancel our hosting)

You MAY NOT:

  • Resell or redistribute the website design to others
  • Claim the design as your own work
  • Remove copyright notices or credits (if included)

Your Content

You retain ownership of all content you provide (text, images, logos, videos). By providing content, you confirm:

  • You own the rights to use it, or have permission from the copyright owner
  • It does not infringe on any third-party rights
  • It is not illegal, defamatory, or obscene

Third-Party Content

If we use third-party resources (stock photos, icons, fonts), you must comply with their licensing terms. We will inform you of any license requirements.

8. Client Responsibilities

You Are Responsible For:

  • Providing all content, images, logos, and text in a timely manner
  • Ensuring content is accurate, legal, and does not infringe on third-party rights
  • Responding to revision requests within a reasonable timeframe (14 days maximum)
  • Reviewing and approving the website mockup before publication
  • Paying invoices on time
  • Renewing your domain name annually (if applicable)
  • Ensuring your website content complies with all applicable laws (see Section 12)

Delays Caused by You

If we are unable to proceed due to delays on your end (e.g., content not provided, no response to emails for 14+ days), the project may be paused. We are not liable for delays caused by you.

If you do not respond for 60 days, we may consider the project abandoned. No refund will be provided.

9. Limitation of Liability

To the Maximum Extent Permitted by UK Law:

  • Our total liability for any claim arising from our services shall not exceed the total fees you paid to us in the 12 months immediately preceding the claim
  • We are not liable for indirect, consequential, or punitive damages including lost profits, lost business, lost revenue, or loss of data

We Are NOT Liable For:

  • Content you provide (text, images, claims) being inaccurate, misleading, or illegal
  • Copyright, trademark, or other intellectual property infringement caused by content you provide
  • Loss of business or revenue due to website downtime or hosting outages
  • Third-party hosting provider outages, failures, or security breaches
  • Security breaches caused by weak passwords, malware, or your negligence
  • SEO performance, search engine rankings, or website traffic
  • Loss of data if you fail to maintain your own backups
  • Claims by third parties arising from your website content
  • Regulatory fines or penalties arising from your website content (e.g., ASA violations, GDPR breaches)

This Limitation Does NOT Apply To:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded or limited under UK law

10. Cancellation Policy

No Refunds Policy

All sales are final. We do not offer refunds under any circumstances, including but not limited to:

  • Change of mind or buyer’s remorse
  • Dissatisfaction with the website design (you approved the mockup before publication)
  • Finding a cheaper alternative
  • Business closure or change in circumstances
  • Failure to use the website or hosting services

By placing an order and making payment, you expressly consent to us beginning work immediately and waive your 14-day statutory cancellation right under the UK Consumer Contracts Regulations 2013.

Why No Refunds?

  • You are shown a mockup/preview of the website before it goes live
  • You approve the website in writing before publication
  • Custom design work cannot be returned or resold to another client
  • Hosting services are procured from third-party providers on your behalf

Hosting and Maintenance Cancellation

You may cancel hosting and maintenance at any time by emailing luke@salesguardapp.com. Cancellation takes effect at the end of your current billing period.

No refunds will be provided for unused hosting time in the current billing period.

Defective Service

If the website is genuinely defective or does not function as described and agreed upon, contact luke@salesguardapp.com within 7 days of publication.

“Defective” means:

  • The website does not load or display correctly
  • Core functionality agreed upon does not work
  • Major technical bugs that prevent normal use

“Defective” does NOT mean:

  • You changed your mind about the design
  • You want different colors, fonts, or layout after approval
  • You are dissatisfied with SEO performance or traffic
  • You found a cheaper provider

If the website is genuinely defective, we will fix the issues at no charge. We do not provide refunds even for defective services \u2014 only repairs.

11. Termination

We May Terminate Services If:

  • You fail to pay invoices (after 7 days overdue)
  • You breach these Terms and Conditions
  • You use the website for illegal, fraudulent, or abusive purposes
  • You engage in abusive, threatening, or harassing behavior toward our team

Termination Process:

  • We will provide written notice via email to the address on file
  • You will have 7 days to resolve the issue (e.g., pay overdue invoices)
  • If unresolved, your website will be taken offline and hosting cancelled immediately
  • No refund will be provided for unused hosting time

You May Terminate Hosting:

  • Email luke@salesguardapp.com with “Cancel Hosting – Aurem Digital” in the subject line
  • Cancellation takes effect at the end of your current billing period
  • We will provide access to download your website files (available for 30 days)
  • No refund for unused hosting time

12. Website Content and Legal Compliance

Your Legal Obligations

You are solely responsible for ensuring your website content complies with all applicable laws, including but not limited to:

  • UK GDPR and Data Protection Act 2018 (if collecting personal data via forms, cookies, or analytics)
  • Consumer Rights Act 2015 (if selling products or services)
  • Consumer Protection from Unfair Trading Regulations 2008 (no false or misleading claims)
  • Advertising Standards Authority (ASA) regulations (advertising must be legal, decent, honest, truthful)
  • Industry-specific regulations (FCA for financial services, CQC for healthcare, SRA for legal services, etc.)
  • Copyright, trademark, and intellectual property laws

GDPR Compliance

If your website collects personal data (e.g., contact forms, email signups, cookies), you MUST:

  • Have a Privacy Policy on your website
  • Obtain consent before collecting personal data
  • Register with the ICO as a data controller (if applicable)
  • Implement appropriate data security measures
  • Provide users with rights to access, rectify, and delete their data

We do NOT provide:

  • Legal advice on GDPR or data protection compliance
  • Privacy Policy or Cookie Policy drafting (unless separately agreed and paid for)
  • ICO registration assistance

We are not responsible for:

  • Your failure to comply with GDPR or other data protection laws
  • Regulatory fines or penalties arising from your data processing activities
  • Claims by individuals whose data you process unlawfully

Website Content Standards

You agree NOT to use the website for:

  • Illegal activities (fraud, money laundering, terrorism, etc.)
  • Hosting malicious software, viruses, or phishing pages
  • Copyright or trademark infringement
  • Defamatory, obscene, or hateful content
  • Spamming or unsolicited marketing
  • Misleading or false advertising

If your website violates laws or these standards, we reserve the right to take your website offline immediately without prior notice if we become aware of illegal activity, policy violations, or abuse.

No refund will be provided in cases of termination for illegal or abusive use.

13. Third-Party Services

We Use Third-Party Services:

  • Hosting: Vercel, Netlify, or similar cloud hosting providers
  • Domain registration: Namecheap, Google Domains, or similar registrars
  • Payment processing: Stripe
  • Email delivery: Resend, Gmail, or similar services

You Acknowledge:

  • These third parties have their own terms of service and privacy policies
  • We are not responsible for their service outages, failures, or security breaches
  • We cannot guarantee 100% uptime or absolute data security
  • Third-party fees (e.g., domain registration, payment processing) are separate from our fees

14. Confidentiality

We Will Keep Confidential:

  • Sensitive business information you share during website development
  • Login credentials and access details
  • Proprietary business processes or strategies you disclose

We Will NOT:

  • Share your business information with third parties (except as necessary to provide services, e.g., hosting providers)
  • Use your content, ideas, or information for our own commercial purposes without permission

We MAY (With Your Permission):

  • Display your website in our portfolio
  • List you as a client on our website or marketing materials
  • Use anonymized case studies for marketing purposes

15. Dispute Resolution

Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any disputes arising from these Terms or our services.

Informal Resolution

Before taking legal action, please contact luke@salesguardapp.com to attempt to resolve the issue informally. Most disputes can be resolved quickly through communication.

We are committed to resolving complaints fairly and promptly.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, pricing, or legal requirements.

Changes will be posted on this page with a new “Last Updated” date.

For material changes that significantly affect your rights or obligations:

  • We will notify existing clients via email at least 14 days before changes take effect
  • Continued use of our services after changes take effect constitutes acceptance of the new terms

If you do not agree to the changes, you may cancel your hosting and maintenance services as described in Section 10.

17. Contact Information

Aurem Digital

Email: luke@salesguardapp.com

Website: https://aurem.digital

For support, billing inquiries, cancellations, or general questions, email luke@salesguardapp.com with a clear subject line.

Response time: Within 48 hours on business days (Monday\u2013Friday, excluding UK bank holidays)

By placing an order with Aurem Digital and making payment, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

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